Returns, refunds and/or cancellations are currently not allowed.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support by emailing firstname.lastname@example.org within 14 days of the order’s delivery date or in-store purchase date. If authorized, domestic orders will be provided a prepaid shipping label.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Mahalo Clothing.
You will receive tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package. You will also be notified when it ships and arrives.
Please allow 7 – 10 business days for domestic orders.
Please allow 10 – 21 business days for international orders.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Mahalo Clothing will not provide any form of refund nor reship the order.